FAQS

HOW DO I PLACE AN ORDER?

Go to www.thepeoplesmarketperth.com.au and simply click on the "Place An Order" tab to place an order. Please take note that orders close EVERY MONDAY at 9AM and thatdelivery/pick up is that same week on Fridays. Any orders placed AFTER 9AM on MONDAYS will be delivered the following week.

WHERE DO I COLLECT MY ORDER FROM?

We have many pick up points around Perth – Alexander Heights, Belmont, Bullsbrook, Canning Vale, Caversham - Friday – Benara Rd, Como, Glen Forrest, Kingsley, Maida Vale, Mandurah, Maylands/Inglewood, Wanneroo, West Leederville. We also have an extensive home delivery service across Perth, please have a look when you place an order and email us if your area is not listed.

Many of our pickup locations are private residences so we do not publish their addresses online. You will receive an order confirmation email with your pickup location AFTER the order closes. It will detail the time and address for collection.

DELIVERY CHARGES

We charge a flat $8 for deliveries made by members, this fee goes straight to the member making your delivery, and we charge $10 for any deliveries made by our courier service.

Please check the ordering page for the exact delivery dates that correspond to the current order.

A $4 packing fee is added to all deliveries.

COOLER BOX CHARGES

It is really important to us that we deliver fresh produce to your door. Therefore it is necessary for us to send your cold produce out in cooler boxes. Your meat is iced and cold produce kept cold in polystyrene cooler boxes which we recycle. Unfortunately these are expensive and were not getting returned to us. So we have had to introduce a $5 cooler box charge for every cooler box that goes out and is not returned...If you do not return your cooler box to your hub or to us the week following your order then we will ssend a pay pal invoice out to you or debit your People’s Market account. Please be mindful of this when disposing of your boxes...

WHAT DO I DO WITH MY CARDBOARD BOXES AND POLYSTYRENE BOXES AFTER I HAVE RECEIVED MY ORDER?

Please return them to your local hub on a Friday before the next delivery or drop them back to Caversham during our business hours. If you receive home delivery please leave them out for our driver to take when they come.

WHY IS THERE A FEE TO PICK UP FROM A HUB ?

If you have opted to collect from a hub we charge a $4 fee to cover the courier costs to have your order delivered to your hub, plus the $4 packing fee. Pickups from Caversham on a Friday only incur a $4 packing fee.

WHY IS THERE A PACKING FEE CHARGED?

We charge $4 per order as a packing fee, to reimburse our volunteer packers. 100% of the fees collected goes directly to our packers who volunteer their time. We have found this is one of the best ways to keep our running costs to a minimum. HOWEVER if you choose to pick and pack your order yourself and pick it up from Caversham there is no $4 packing fee charged.

WHY DO WE PRE PACK SOME OF OUR PRODUCE ON TRAYS?

Again we do this to keep costs down. We ask our suppliers to pre pack our most popular lines. This saves us time and allows us to serve more members and pack more members orders in the short period of time we have on a Thursday and Friday.

I LIKE TO CHOOSE MY OWN PRODUCE, CAN I COME AND PICK AND PACK MY OWN FRUIT AND VEG?

Sure. So first you will need to place your order via our website at www.thepeoplesmarketperth.com.au. Then we would love to have you come and pick and pack your own order in Caversham once we have weighed everything out on a Thursday. If this is something you would like to do please choose a time slot on a Friday and just leave us a note in the comments section to let us know. We would love to meet you.

CAN I MAKE CHANGES TO MY ORDER?

You can make changes to your order, or add to your order, while the order is open. If you have forgotten to order something please just place a second order and choose free shipping, and leave a comment in the comments section to let us know. However we are unable to accept changes or cancellations to your order once the order deadline has passed.

WHAT HAPPENS IF AN ITEM I ORDER IS OUT OF STOCK

We make every effort to ensure a good supply of produce, however if you do not receive an item that you ordered you will be promptly refunded a week Saturday after you have picked up/had your order delivered.

To keep our prices low we do not hold large quantities of stock, therefore we order the majority of our products according to the customer orders we receive. This means that if our suppliers do not have the stock on hand we can not supply the item.

WHEN ARE REFUNDS PROCESSED?

If an item you ordered is not available we will process the refunds in the week following the pickup. Ie: you pick up on the Friday and your refund will be processed by the following Saturday.

All orders are supplied with a copy of your invoice and any refunds owing to you. Please ensure you check your order and notify us via email immediately if you are missing any items that are not listed on your copy of your invoice. Please note we can only process refunds for any claims if they are made within 3 days of your order pickup / delivery. Please photograph any produce you have a query about so that we can pass this onto our suppliers.

You may also receive your refund in several different transactions depending on whether you were missing groceries, fresh produce, or had advised us via email. If you haven't received your full refund by the Saturday following pick up please let us know.

WHERE DOES OUR FRESH PRODUCE COME FROM?

It is our mission to buy Western Australian produce from local farmers as a top priority. We work with a number of farmers directly and also work very closely with a grower liason who deals with local growers on our behalf, and ensures that most of our produce comes from Western Australia.

The produce that comes to us direct from the farm can be found in our Grower Direct tab on our website.

VOLUNTEERING

If you are available to volunteer some of your time on a Thursday and/or Friday we would love to have you join us. In return we will reimburse to your People's Market account a share of the packers fees, which many members use towards their next order. It's a great way to meet us and get to know fellow members in our group. It is also a great way to see how everything operates behind the scenes. Any time you can come is helpful. Our allocated times are a guide only. If you are available please select a time that is suitable for you when you place your order. All packers get free pick up and obviously pay no packers fee the week they pack. Please note children are welcome to packing days, we even have a cubby.

ORGANIC AVAILABILITY

Availability of organic produce can change at very short notice. We do our best to work closely with our growers and suppliers to know what will be available from order to order, but as organic growers make up a small part of the total produce we have in WA, supply is extremely tight.

Organic produce can literally become unavailable overnight. If an item is unavailable we will refund your money.

FEEDBACK

We love to hear your ideas, suggestions and comments. So please at any time feel free to call Dru on 0412121312 or drop us an email at peoplesmarketperth@gmail.com and one of our team will get back to you as soon as we can…

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